Standard Delivery 2-7 Days Under £30 Spend - £3.49 up to £17.50 (for longer items)Standard Delivery 2-7 Days Over £30 Spend - FREE (*Excluding items over 600mm in length) Next Day Delivery** (Order By 2pm For Monday-Friday) -Please contact our sales team on 01295 568 105 We give Free Delivery on standard orders over £30*. Any order below £30 incurs an additional £3.49 post and packing fee
- All in stock orders are dispatched on the day they are received if placed before 4pm.
- Standard delivery we will use Royal mail, which is usually around 2-7 working days delivery
- On a courier delivery, which we will often use for larger items, deliver can be expected between 2 and 7 days from the point of order. If for any reason you order is set to take longer than this, we will contact you to keep you informed.
- The website will quote as close to the shipping price as we can, however in some circumstances, with some of the more remote areas of the UK, we will contact you and quote you a price once the order has been received
We can also deliver into Europe and the rest of the world, but price is dependent on weight and dimensions. Price is variable and is given upon checkout.Often we will quote as close to the price as we can, however in some circumstances, with shipping outside of the UK, we will contact you and quote you a price once the order has been received ** Fornext day delivery (at an additional charge), your order must be placed by 2pm Monday to Friday, any order placed over a weekend for next day delivery will be delivered the following Tuesday. Next day delivery does not include weekend delivery, and as such all orders placed next day on a Friday will be delivered the following Monday, or if after 2pm will be delivered on Tuesday
Damages and Missing Items
If you receive a product that has been damaged on delivery or missing from your delivery, we request that you report this to us within 48 hours. You can report a damage via the online returns system.
Once we have been notified you will initially be responsible for returning the goods, once your returned item is inspected, and providing the product has been returned as required, you may be issued with a refund for the carriage cost incurred.
All our products are backed by a no-nonsense guarantee:
If you order the wrong product, please inform us within 14 working days and we will advise you of the correct product and return procedures. Please note if this is the case, then responsibility and cost of returning this item is that of you the customer.
Damages
If the item you ordered is damaged please advise us within the first 48 hours of receiving and we will collect and replace free of charge.
Cut Cable
As we sell cable by the metre, this often comes cut from a 100m reel. for this reason, cut cable is NON-RETURNABLE
Changed your mind?
- You can return any part of your order, as long as the goods are as new and in the original packaging
- Please do not write on the packaging itself.
How do I return?
- Email us at info@sparkswarehouse.com with the order number, which items you need to return and the reason.
- You will get a confirmation email with shipping guidelines once your return has been accepted
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied, via the original method of payment, within 28 business days.
Are there any charges for return?
- There are no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
